Refund and Returns Policy

Eligibility for Returns and Refunds:

• Products must be returned within 30 days of purchase.
• Items must be unused, in original packaging, and in the same condition as received.
• Proof of purchase is required.

Non-Refundable Items:

• Gift cards.
• Downloadable software products.
• Some health and personal care items.

Return Process:

• Contact customer support to initiate a return.
• Approved returns will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
• Shipping costs for returns are the responsibility of the customer unless the return is due to a mistake on our part.

Late or Missing Refunds:

• If you haven’t received a refund yet, check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• If you’ve done all of this and you still have not received your refund, please contact us at support@unbox.africa.